Frequently asked questions

How long will it take to receive my order?

Standard shipping typically takes 5-12 business days. You will receive a tracking number via email as soon as your order ships.

How can I track my package?

Once your order is processed, we’ll send you a confirmation email with a link to your tracking information.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay.

Can I change or cancel my order?

We process orders quickly to get them to you as soon as possible. If you need to make a change, please contact us within 1 hour of placing your order. Once the order has moved to the shipping stage, we are unable to cancel or modify it.

How do I start a return?

Simply email our support team at nuvas.shop@gmail.com with your order number. We will provide you with instructions.

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