Frequently Asked Questions
Shipping & Payment
How much is shipping?
We offer free shipping to the United Kingdom. For international shipping, the shipping costs are either $2.99 or $4.99 depending on the destination country. Shipping rates for each destination country are listed here.
Where do you ship to?
We ship to the United Kingdom, the United States, Canada, Australia, Austria, Albania, Belgium, Bosnia, Brasil, Bulgaria, China, Croatia, Cyprus, Denmark, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Netherlands, New Zealand, Norway, Poland, Portugal, Spain, Sweden, Switzerland and Türkiye. Learn more
How long does shipping take?
Shipping times depend entirely on the destination country. Shipping times and prices are listed in this table.
Can I track my order?
Yes. You will receive a tracking link and number via email when your order has shipped.
What payment methods do you accept?
We accept PayPal, American Express, Apple Pay, Google Pay, Maestro, Mastercard, Shop Pay and Visa.
Returns & Cancellations
How can I cancel my order?
You can cancel your order at any time provided the product has not yet shipped. To start a cancellation, please contact us here or at nuvas.shop@gmail.com and please provide your name and order number. Learn more
How can I start a return?
To start a return, please contact us here or at nuvas.shop@gmail.com and we will then give you further instructions.
Please note that all return shipping costs are the responsibility of the customer. Items sent back to us without first requesting a return will not be accepted. Our policy is valid for 30 days after receipt of the product. Learn more
How does the 30 Day Money-Back Guarantee work?
If you are unhappy with your product you can simply contact us here or at nuvas.shop@gmail.com within 30 days after receiving your product and we will give you a full refund of the product price (excluding shipping cost). The money will be transfered back on your original payment method. Learn more