Frequently asked questions
How long will it take to receive my order?
How long will it take to receive my order?
Standard shipping typically takes 5-12 business days. You will receive a tracking number via email as soon as your order ships.
How can I track my package?
How can I track my package?
Once your order is processed, we’ll send you a confirmation email with a link to your tracking information.
What payment methods do you accept?
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay.
Can I change or cancel my order?
Can I change or cancel my order?
We process orders quickly to get them to you as soon as possible. If you need to make a change, please contact us within 1 hour of placing your order. Once the order has moved to the shipping stage, we are unable to cancel or modify it.
How do I start a return?
How do I start a return?
Simply email our support team at nuvas.shop@gmail.com with your order number. We will provide you with instructions.