Refund policy

Returns

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unused and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, please contact us at nuvas.shop@gmail.com and we will then give you further instructions. Please note that all return shipping costs are the responsibility of the customer. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at nuvas.shop@gmail.com.

 

Damages and issues

Please inspect your order upon reception and contact us within 10 days if the item is defective, damaged or if you received the wrong item, so that we can evaluate the issue and make it right.

 

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

 

European Union 14 day cooling off period

Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unused and in its original packaging. You’ll also need the receipt or proof of purchase.

 

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at nuvas.shop@gmail.com.

 

Cancellations

You can cancel your order at any time provided the product has not yet shipped. To start a cancellation, please contact us here or at nuvas.shop@gmail.com and please provide your name and order number.

 

30 Day Money-Back Guarantee 

If you are unhappy with your product you can simply contact us here or at nuvas.shop@gmail.com within 30 days after receiving your product and we will give you a full refund of the product price (excluding shipping cost). The money will be transfered back on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your refund, please contact us at nuvas.shop@gmail.com.