You have the right to withdraw from this contract within fourteen days without giving any reason.

The cancellation period is fourteen days from the day on which you or a third party named by you who is not the carrier took possession of the last goods.

In order to exercise your right of withdrawal, you must send us (Nuvas Shop, Doktorstraße 11, 5071 Wals-Siezenheim, Austria, e-mail: nuvas.shop@gmail.com) a clear statement (e.g. a sent letter or e-mail) about your decision to withdraw from this contract. You can use the attached sample revocation form for this, but this is not mandatory.

To meet the cancellation deadline, it is sufficient for you to send the communication regarding your exercise of the right of cancellation before the cancellation period has expired.

Consequences of revocation
If you revoke this contract, we have paid you all payments that we have received from you, including the delivery costs (except for the additional costs resulting from the fact that you have chosen a different type of delivery than the cheapest standard delivery offered by us have), immediately and at the latest within fourteen days from the day on which we received the notification of your cancellation of this contract. For this repayment, we use the same means of payment that you used in the original transaction, unless something else was expressly agreed with you; under no circumstances will you be charged fees for this repayment. We may refuse repayment until we have received the goods back or until you have provided proof that you have returned the goods, whichever is earlier.

You must return or hand over the goods to us immediately and in any case no later than fourteen days from the day on which you inform us of the cancellation of this contract. The deadline is met if you send back the goods before the period of fourteen days has expired.

You bear the direct costs of returning the goods. The direct costs of returning goods that, due to their nature, cannot normally be sent back to us by post (forwarding goods), are estimated at a maximum of around €50.00 to €70.00 for each such goods.

You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.

Withdrawal Form
If you want to revoke the contract, please fill out this form and send it back.


Nuvas Shop
Doktorstraße 11
5071 Wals-Siezenheim
Email: nuvas.shop@gmail.com

I/we (*) hereby revoke the contract concluded by me/us (*) for the purchase of the following goods (*)/the provision of the following service (*)



Ordered on (*) ____________ / received on (*) __________________

Name of consumer(s)

Address of consumer(s)

Signature of consumer(s) (only if notification is on paper)


(*) Cross out where not applicable

Shipping & Payment

How much is shipping?

We offer free shipping to the United Kingdom. For international shipping, the shipping costs are either $2.99 or $4.99 depending on the destination country. Shipping rates for each destination country are listed here.

Where do you ship to?

We ship to the United Kingdom, the United States, Canada, Australia, Austria, Albania, Belgium, Bosnia, Brasil, Bulgaria, China, Croatia, Cyprus, Denmark, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Netherlands, New Zealand, Norway, Poland, Portugal, Spain, Sweden, Switzerland and Türkiye. Learn more

How long does shipping take?

Shipping times depend entirely on the destination country. Shipping times and prices are listed in this table.

Can I track my order?

Yes. You will receive a tracking link and number via email when your order has shipped.

What payment methods do you accept?

We accept PayPal, American Express, Apple Pay, Google Pay, Maestro, Mastercard, Shop Pay and Visa.

Returns & Cancellations

How can I cancel my order?

You can cancel your order at any time provided the product has not yet shipped. To start a cancellation, please contact us here or at nuvas.shop@gmail.com and please provide your name and order number. Learn more

How can I start a return?

To start a return, please contact us here or at nuvas.shop@gmail.com and we will then give you further instructions. 

Please note that all return shipping costs are the responsibility of the customer. Items sent back to us without first requesting a return will not be accepted. Our policy is valid for 30 days after receipt of the product. Learn more

How does the 30 Day Money-Back Guarantee work?

If you are unhappy with your product you can simply contact us here or at nuvas.shop@gmail.com within 30 days after receiving your product and we will give you a full refund of the product price (excluding shipping cost). The money will be transfered back on your original payment method. Learn more